Services

DevelopmentMP900285123

We specialise in many areas including designing web sites, and database customizations. Any specific project can be written using either .NET, MS Reporting, Access, Crystal, VBA and Excel. We have obligation free quotes which mean you can start to plan to improve your business procedures. Whether you need a membership database, a series of customised reports, or specialised screens for your existing programs, we can help.

 

 

Account ManagementMP900402960

Each client receives a dedicated Account Manager to ensure that the software and services that they receive from AJS runs smoothly. Whether it be a scheduled steering committee meeting or one of our popular quarterly coffee catch ups to discuss the updated needs of the business, Our ccount management plays a big part in how we build on our business relationships with our clients.

 

ConsultingMP900443247

AJS clients benefit from a consulting team with exceptional and growing levels of expertise, product knowledge and support. Training methods are at the discretion of the client. Our consultants have the ability to perform one on one , classroom style training or the client may wish to adopt a “Train the Trainer” scheme for end user training.

 

SupportCB002045

Our combined Epicor and AJS support services ensure quick resolution to any challenges that the customer may encounter during their working day. All of our customers recognise the importance of our support and the benefits it brings. You will have access to telephone and email support during and after installation. All of this is covered by the quarterly maintenance and support agreement. On-going support will fall into several categories:

  • Hot line support
  • Customer Site Review Meetings
  • New Releases of the software
  • Technical Advice and Assistance
  • Epicor product support : Phone: 133 300 040 or Email: support.anz@epicor.com
  • AJS product support: Phone 02 9440 9833 or Email: support@ajs.com.au

 

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